At Craft Luxe, customer satisfaction is important to us.
Returns
Returns are accepted only if the product is received damaged or defective.
A return request must be raised within 48 hours of delivery with clear images of the product and packaging.
Refunds
Once the returned item is inspected and approved, refunds will be processed to the original payment method.
Refund processing may take 7–10 business days, depending on your payment provider.
Non-Returnable Items
Products damaged due to misuse
Items purchased during clearance or sale (unless damaged on arrival)